Support Center

What is a Fail Behaviour?

Last Updated: Jun 08, 2017 04:01PM WEST
Fail behaviours are one of Helppier’s widget’s most useful features. They will help you ensure that, if a guide fails to start, your users will never be trapped in a dead end.
When a guide fails to play for whatever reason, this triggers an event - fail behaviour. This event will then lead to one of several possible actions, that is chosen by you. These actions include:
 
 
Stop playing the guide - the default setting. If a guide fails to start, it is immediately stopped.
Display an error message - you can show a custom error message to your users.
Reload the web page - the current page is reloaded in an attempt to restart the guide.
Redirect the user to a start page - the user is automatically redirected to a certain page.
Start a new tutorial first - the user is automatically taken into another tutorial. This is useful if you wish to make the user go through a specific guide before starting the guide that led to the fail behaviour.
 
 
Example: In your “Contact” page, your guides list contains a “Welcome” guide that is only playable in your Homepage - as it relates to that page’s specific elements.
If your visibility settings enable that “Welcome” guide to be listed in the “Contact” page, a user is able to attempt to play it - which will result in a fail behaviour.
Then, by setting up custom fail behaviours, you can choose what should happen when that fail behaviour is detected.
 
 
How do I set up a Fail Behaviour?
 
 Setting up fail behaviours is very simple, as it can be done directly from Helppier’s widget. You can find a step-by-step tutorial here.
 
019f9d71182f0b622cee9d4050fb5d42@helppier.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete