Support Center

Fail Behaviours: Configure Error Messages

Last Updated: Nov 14, 2017 04:02PM WET
With Helppier you can define messages to your users if something goes wrong while they are watching your guides. 

1 - First, you need to login in your widget, select the guide you want and press the edit icon. 
2 - Press the fail behaviors icon. 

3 - A list with five fail behaviors options is available, select the one you want to appear if the guide cannot start: stop playing the guide, display an error message (images 3 and 4), reload the web page, redirect the user to a start page (image 5) or start a new tutorial first (image 6 and 7). 


You can redirect the user to a different page:

Select the guide that will start, as displayed below. 


You can also select one message if other steps cannot start between stop playing the guide or define an error message to be displayed

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
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